MemoryBound LLC (“MemoryBound”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website, place an order, or otherwise interact with MemoryBound.

By using this website, you acknowledge the practices described in this Privacy Policy.

Private Policy

Last Updated October 5, 2026

We may collect personal information that you voluntarily provide when you place an order, complete a personalization form, contact us, subscribe to marketing communications, or use other features of our website.

Depending on how you interact with MemoryBound, this information may include:

  • Your name and email address

  • Billing and shipping information

  • Order and purchase information

  • Information about your vacation or travel plans that you provide for product personalization

  • Information you submit through our contact forms

  • Photos, completed Adventure Cards, Chapter Notes, or other content you voluntarily provide for the creation of a MemoryBound Storybook

  • Marketing preferences, including whether you have chosen to receive promotional emails from MemoryBound

Our website may also automatically collect certain technical information about visitors, such as browser information, device information, IP address, and website activity through cookies, analytics, and similar technologies.

1. Information We Collect

We use the information we collect to operate MemoryBound and provide our products and services. This may include using your information to:

  • Process and fulfill orders

  • Personalize Adventure Packs, Storybooks, and other MemoryBound products

  • Communicate with you about your order

  • Respond to questions and customer service requests

  • Arrange shipping and delivery

  • Maintain business and transaction records

  • Improve our website, products, and customer experience

  • Send marketing communications when you have chosen to receive them

  • Protect our website and business from fraud or misuse

  • Comply with applicable legal and regulatory requirements

MemoryBound does not sell your personal information.

2. How We Use Your Information

MemoryBound creates products intended to be enjoyed by children and their families. However, our website, ordering process, and services are intended to be used by parents, guardians, and other adults purchasing products for children.

MemoryBound does not request a child’s name or exact age as part of the Adventure Pack personalization process. Customers select the appropriate product and age range when ordering.

Children should not submit personal information directly through the MemoryBound website. If you believe a child has provided personal information directly to us without appropriate adult involvement, please contact us at info@mymemorybound.com.

3. Children’s Information

Customers who purchase a MemoryBound Storybook may voluntarily provide photographs, completed Adventure Cards, Chapter Notes, and other content.

Submitted photographs and materials are used for the purpose of creating and fulfilling your Storybook order.

Uploaded photographs may remain in MemoryBound's designated photo storage for up to three months after they are uploaded. After that period, they will be deleted from MemoryBound's active photo storage.

Third-party services used to receive, store, transfer, or process submitted photographs may maintain temporary backups or other copies according to their own data-retention and security practices.

MemoryBound will not use customer-submitted photographs for advertising, social media, promotional materials, or other public marketing purposes without separate permission from the customer.

4. Storybook Photos and Submitted Content

MemoryBound's website and online store are hosted through Squarespace. When you place an order, information necessary to process your purchase may be collected and processed by Squarespace and applicable payment-processing providers.

MemoryBound does not directly store your complete payment-card information.

Payment providers and other service providers may process your information according to their own privacy policies and security practices.

5. Payments and Order Processing

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website, and improve the customer experience.

Some cookies are necessary for website and store functionality. Other cookies, including analytics or performance technologies, may be used depending on your cookie preferences and our website settings.

Where applicable, visitors may be provided with options to manage non-essential cookies through our website's cookie or privacy controls.

6. Cookies and Website Analytics

MemoryBound may share personal information with trusted service providers when reasonably necessary to operate our business and fulfill your order. These may include providers that assist with:

  • Website hosting and e-commerce

  • Payment processing

  • Shipping and delivery

  • Email communications

  • Photo uploading, storage, or transfer

  • Website analytics and related business services

We may also disclose information when required by law or when reasonably necessary to protect MemoryBound, our customers, or others.

We do not sell your personal information to third parties.

7. How We Share Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business and transaction records, resolving disputes, and meeting legal obligations.

Storybook photographs uploaded to MemoryBound's designated photo storage are retained for up to three months after upload, as described above.

Different types of information may be retained for different periods depending on their purpose and any applicable legal or business requirements.

8. How Long We Keep Information

You may choose to receive news, product announcements, new adventure releases, and other marketing communications from MemoryBound.

Marketing communications are optional. Placing an order with MemoryBound does not, by itself, mean that you have agreed to receive promotional emails.

If you subscribe to marketing communications, you may unsubscribe using the unsubscribe option provided in those messages.

You may also contact us with questions or requests concerning your personal information, including requests to access, correct, or delete information we maintain about you. Some information may need to be retained when required for legitimate business, transaction-record, or legal purposes.

9. Marketing Communications and Your Privacy Choices

10. Third-Party Services

Our website may rely on third-party services to provide certain features and operate our business. These services may collect or process information according to their own privacy policies.

MemoryBound is not responsible for the privacy practices of websites or services that we do not control.

We may update this Privacy Policy from time to time as MemoryBound grows, our services change, or legal requirements evolve.

When changes are made, the updated policy will be posted on this page and the Last Updated date at the top of the policy will be revised.

We encourage you to review this Privacy Policy periodically.

11. Changes to This Privacy Policy

12. Contact Us

If you have questions about this Privacy Policy or how MemoryBound handles personal information, please contact us at:

MemoryBound
info@mymemorybound.com