Terms & Conditions
Last Updated October 5, 2026
Welcome to MemoryBound LLC (“MemoryBound”). These Terms & Conditions apply to your use of the MemoryBound website and your purchase of products or services from MemoryBound.
By using this website or placing an order, you agree to these Terms & Conditions. Please review them before completing your purchase.
MemoryBound creates personalized adventure products and keepsakes designed to help families make and preserve memories during their vacations.
Because many MemoryBound products are prepared specifically for an individual trip, the information you provide when ordering is used to determine the materials included in your order.
Product colors and appearance may vary slightly from what is displayed on a screen or in product photographs due to differences in displays, printing, materials, and normal production variations.
1. MemoryBound Products
MemoryBound Adventure Packs are created based on the options and trip information provided when an order is placed, including the selected theme and age version, transportation, accommodations, park visits, resort days, special events, and other applicable trip details.
Customers are responsible for reviewing their selections and providing complete and accurate information when placing an order.
Adventure Packs are intended to be flexible. Individual Adventure Cards are not assigned to specific vacation dates unless otherwise stated, allowing families to use the included adventures in the order that best fits their trip.
When an Adventure Pack is shared by more than one child, the pack will follow the age version selected at the time of purchase.
Each Adventure Pack includes up to 12 Adventure Cards, plus the closing Adventure Card. When an itinerary includes more eligible experiences than can be represented within the pack, Adventure Cards will be selected based on the trip information provided and may not correspond to every individual park visit or experience.
2. Adventure Pack Orders
If you notice an error or need to change your trip information after placing an order, please contact MemoryBound as soon as possible at info@mymemorybound.com.
We will make reasonable efforts to accommodate changes when possible. However, because personalized products may enter production shortly after an order is placed, changes cannot be guaranteed once preparation or production has begun.
If your plans change after your Adventure Pack has been prepared, additional or replacement Adventure Cards may be available for an additional charge. Availability will depend on the requested change and the amount of time remaining before your trip.
3. Changes to an Order
MemoryBound products are prepared individually. Adventure Packs typically require 3–5 business days to process before shipping.
Processing time is separate from shipping and transit time. Estimated shipping times are provided during checkout based on the shipping method selected.
Customers are responsible for placing orders with enough time for both processing and delivery before their trip. If your trip is approaching soon, please contact MemoryBound before placing your order to confirm whether your order can be completed in time.
4. Processing Time
Available shipping options and estimated delivery information will be provided during checkout where applicable.
Customers are responsible for providing a complete and accurate shipping address. Please contact MemoryBound as soon as possible if you discover an error in your shipping information.
Carrier transit and delivery estimates may be affected by circumstances outside MemoryBound's control. While we will make reasonable efforts to help resolve shipping concerns, MemoryBound cannot guarantee carrier delivery dates or prevent delays caused by shipping providers, weather, service interruptions, or other circumstances outside our control.
5. Shipping and Delivery
Because MemoryBound Adventure Packs, Storybooks, and other personalized products are created or prepared specifically for an individual customer or trip, personalized products are final sale and cannot be returned, exchanged, or refunded due to changes in plans, customer preference, or information incorrectly provided when ordering.
If you receive an item that is damaged, defective, incorrect, or does not match the order due to an error by MemoryBound, please contact us promptly at info@mymemorybound.com so we can review the issue and work toward an appropriate resolution.
Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable consumer-protection law.
6. Returns, Exchanges, and Refunds
We understand that vacation plans can change.
If your itinerary changes after ordering, contact MemoryBound as soon as possible. Depending on the stage of production and the nature of the change, we may be able to adjust your order or provide additional materials for an additional charge.
A change, postponement, or cancellation of a vacation does not automatically make a personalized MemoryBound order eligible for a refund.
7. Trip Changes and Cancellation
MemoryBound may offer Adventure Cards for selected special events or experiences. Available event options are shown during the Adventure Pack ordering process.
Adventure Cards for events or experiences not listed as available options are not guaranteed.
8. Special Events and Custom Requests
MemoryBound Storybooks are personalized keepsakes created using materials and photographs submitted by the customer.
Customers are responsible for submitting the requested photographs, completed Adventure Cards, Chapter Notes, and other materials necessary to create their Storybook. Storybook preparation cannot be completed until the required materials have been received.
Instructions for submitting photographs and other materials will be provided as part of the Storybook process.
Storybook layouts, photo placement, and the number of pages devoted to each portion of an adventure may vary based on the materials submitted and the length of the trip. Submission of materials does not guarantee that every submitted photograph will be included.
Photographs and other personal information submitted for a Storybook will be handled in accordance with the MemoryBound Privacy Policy.
9. MemoryBound Storybooks
By submitting photographs, completed Adventure Cards, Chapter Notes, or other content for inclusion in a Storybook, you confirm that you have the right or permission necessary to provide that content to MemoryBound for this purpose.
You give MemoryBound permission to use the submitted content only as reasonably necessary to prepare, produce, and fulfill your personalized product and provide related customer service.
Submitting photographs or other content does not give MemoryBound permission to use that content in advertising, social media, promotional materials, or other public marketing. Separate permission will be requested before any customer-submitted content is used for those purposes.
10. Customer Submitted Photos and Content
Unless otherwise stated, original MemoryBound content—including original Adventure Cards concepts and wording, written content, graphics, layouts, product designs, branding, and other creative materials—is owned by or licensed to MemoryBound and is provided for personal use only.
MemoryBound materials may not be copied, reproduced, redistributed, resold, published, or used to create competing or commercial products without prior written permission.
Purchasing a MemoryBound product does not transfer ownership of MemoryBound's intellectual property or grant permission for commercial reproduction.
11. Intellectual Property
MemoryBound is an independent business.
MemoryBound is not affiliated with, endorsed by, sponsored by, or officially connected with The Walt Disney Company, Walt Disney World Resort, or other third-party destinations, attractions, events, brands, or companies that may be referenced in connection with a customer's travel plans.
All third-party names, trademarks, attractions, destinations, and related intellectual property remain the property of their respective owners.
References to destinations, parks, events, or experiences are used only to describe the customer's travel plans and the intended use of MemoryBound products.
12. Independent Business and Third-Party Destinations
MemoryBound Adventure Packs are designed to provide optional prompts and activities that families can enjoy during their vacations. Completion of any mission or task is optional.
MemoryBound does not control and cannot guarantee the availability of attractions, characters, entertainment, restaurants, events, transportation, park features, or other vacation experiences. Availability may change because of weather, closures, operating decisions, capacity, scheduling, construction, or other circumstances outside MemoryBound's control.
Customers are responsible for following all applicable rules and policies of the destinations they visit and for making their own decisions regarding their itinerary, activities, and participation.
Parents and guardians remain responsible for the supervision and safety of children participating in MemoryBound activities.
13. Vacation Experiences and Availability
To the extent permitted by applicable law, MemoryBound is not responsible for losses or damages resulting from circumstances outside our reasonable control, including changes to travel plans, destination operations, attraction availability, weather, transportation disruptions, or third-party services.
MemoryBound products are intended to enhance a family's vacation experience but do not guarantee any particular experience, outcome, attraction, interaction, or completed activity.
Nothing in these Terms excludes or limits liability where doing so would not be permitted by applicable law.
14. Limitation of Liability
15. Privacy
Your privacy is important to us. Information provided through the MemoryBound website, ordering process, and Storybook process is handled according to our Privacy Policy.
MemoryBound may update these Terms & Conditions from time to time as our products, services, policies, or legal requirements change.
The current version will be posted on this page, and the Last Updated date will be revised when changes are made.
Terms applicable to an order will be subject to applicable law and the terms in effect when the order is placed.
16. Changes to These Terms
17. Contact Us
If you have questions about these Terms & Conditions, an order, or a MemoryBound product or service, please contact us at:
MemoryBound
info@mymemorybound.com